KeyBank hours
Most KeyBank branches are open 9:00 AM to 5:00 PM Monday through Thursday, 9:00 AM to 6:00 PM Friday, and 9:00 AM to 12:00 PM Saturday at branches that open Saturday. KeyBank branches are closed Sunday. KeyBank observes all 11 federal holidays. Customer service is 1-800-KEY2YOU (1-800-539-2968), with 24/7 automated assistance and live representatives during business hours. Hours vary by branch and KeyBank operates in 15 states from Maine to Alaska - check the KeyBank locator for your specific branch.
KeyBank is the consumer banking arm of KeyCorp, with about 1,000 branches across 15 states from Maine to Alaska. Headquartered in Cleveland Ohio, KeyBank has the widest geographic spread of any major regional bank in this size range, with branches in the Northeast, Midwest, Pacific Northwest, Mountain West, and even Alaska and Hawaii (a similar wide-spread strategy to BMO Bank‘s Midwest plus Western footprint after the 2023 Bank of the West acquisition).
This page covers KeyBank branch hours (typically 9:00 AM to 5:00 PM Monday through Thursday, 9:00 AM to 6:00 PM Friday, 9:00 AM to 12:00 PM Saturday, closed Sunday), the federal holidays KeyBank closes for, and the 1-800-KEY2YOU customer service line.
Two KeyBank specifics worth knowing. The bank closes for all 11 federal holidays. KeyBank stays open until 6:00 PM Friday at most branches, an hour later than the standard 5:00 PM close at most major US banks.
Use the KeyBank locator below to confirm hours at your nearest branch.
Is KeyBank open today?
KeyBank generally follows the standard weekly schedule below. Hours can vary by location - confirm your specific store via the official locator.
KeyBank weekly hours
| Day | Typical hours | Notes |
|---|---|---|
| Monday | 9:00 AM - 5:00 PM | Standard weekday lobby hours. |
| Tuesday | 9:00 AM - 5:00 PM | |
| Wednesday | 9:00 AM - 5:00 PM | |
| Thursday | 9:00 AM - 5:00 PM | |
| Friday | 9:00 AM - 6:00 PM | KeyBank stays open 1 hour later Friday than the 5 PM close at most major US banks. |
| Saturday | 9:00 AM - 12:00 PM | Saturday hours vary; many branches close at 12 PM, others may run until 1 PM. Some standalone branches are closed Saturday entirely. |
| Sunday | Closed - Closed | KeyBank branches are closed Sunday at every location across 15 states. ATMs, online banking, and the KeyBank mobile app run 24/7. |
KeyBank holiday hours
| Holiday | Date | Status | Hours | Notes |
|---|---|---|---|---|
| Memorial Day | Mon, May 25, 2026 | Closed | Federal holiday; all KeyBank branches closed. ATMs and online banking remain available. | |
| Juneteenth | Fri, Jun 19, 2026 | Closed | Federal holiday; all KeyBank branches closed. | |
| Independence Day | Sat, Jul 4, 2026 | Closed | Federal holiday; all branches closed. Digital channels remain open. | |
| Labor Day | Mon, Sep 7, 2026 | Closed | Federal holiday; all KeyBank branches closed. | |
| Columbus Day | Mon, Oct 12, 2026 | Closed | Federal holiday; KeyBank closes Columbus Day. | |
| Halloween | Sat, Oct 31, 2026 | Open - normal hours | 9:00 AM - 12:00 PM | Not a federal holiday; regular Saturday hours. |
| Veterans Day | Wed, Nov 11, 2026 | Closed | Federal holiday; all KeyBank branches closed. | |
| Thanksgiving Day | Thu, Nov 26, 2026 | Closed | Federal holiday; all KeyBank branches closed. | |
| Black Friday | Fri, Nov 27, 2026 | Open - normal hours | 9:00 AM - 6:00 PM | Not a federal holiday; KeyBank branches reopen with regular Friday hours. |
| Christmas Eve | Thu, Dec 24, 2026 | Open - varies by location | 9:00 AM - 5:00 PM | Not a federal holiday so branches remain open, though some close early. Confirm with your local branch. |
| Christmas Day | Fri, Dec 25, 2026 | Closed | Federal holiday; all KeyBank branches closed. | |
| New Year's Eve | Thu, Dec 31, 2026 | Open - varies by location | 9:00 AM - 5:00 PM | Not a federal holiday so branches remain open. Some close early. |
| New Year's Day | Fri, Jan 1, 2027 | Closed | Federal holiday; all KeyBank branches closed. | |
| MLK Day | Mon, Jan 18, 2027 | Closed | Federal holiday; all KeyBank branches closed. | |
| Presidents Day | Mon, Feb 15, 2027 | Closed | Federal holiday; all KeyBank branches closed. | |
| Easter Sunday | Sun, Apr 4, 2027 | Closed | Sundays are closed all year; Easter is no exception. |
Is KeyBank open on Saturday?
KeyBank Saturday hours vary widely by branch and region. Most branches that open Saturday run 9:00 AM to 12:00 PM, with some open until 1:00 PM and a meaningful number closed Saturday entirely. KeyBank's 15-state footprint means Saturday hours vary more by region than at most banks - urban Northeast branches tend toward longer Saturday windows than rural Mountain West or Alaska branches. Drive-thru lanes at branches with a drive-thru typically run longer Saturday hours than the lobby. Customer service at 1-800-KEY2YOU offers 24/7 automated assistance every Saturday.
Is KeyBank open on Sunday?
KeyBank branches are closed Sunday at every location across 15 states. This is the standard US bank schedule and KeyBank does not run Sunday lobby hours at any branch, including its Alaska and Hawaii branches. ATMs operate 24/7 every Sunday. The KeyBank mobile app and key.com handle deposits, transfers, bill pay, and account questions any time. Customer service at 1-800-KEY2YOU is available Sunday with 24/7 automated assistance for balance, transfers, and most self-service tasks. Live chat support is available Saturday and Sunday 8 AM to 9 PM ET.
Find a KeyBank store near me
Hours vary by location, so the most accurate hours for your nearest store are on the official KeyBank store locator. Enter your zip code or city to see the closest stores and their current hours.
KeyBank hours - frequently asked questions
What time does KeyBank open?
Most KeyBank branches open at 9:00 AM Monday through Saturday at branches that open Saturday. KeyBank branches are closed Sunday. Drive-thru lanes typically open before lobby hours at branches with a drive-thru. Use the KeyBank locator to confirm the open time at your specific branch.
Is KeyBank open on Saturday?
Yes at most branches with limited hours. KeyBank Saturday hours are typically 9:00 AM to 12:00 PM, with some branches open until 1:00 PM. Saturday availability varies more by region than at most major banks because of KeyBank's 15-state spread - some urban branches run Saturday afternoon, while many rural branches are closed Saturday entirely.
Is KeyBank open on Sunday?
No. KeyBank branches are closed Sunday at every location across 15 states. ATMs are 24/7 and the KeyBank mobile app handles most transactions. Customer service via 1-800-KEY2YOU offers 24/7 automated assistance, and live chat support is available Saturday and Sunday 8 AM to 9 PM ET.
What holidays is KeyBank closed?
KeyBank closes for all 11 federal holidays: New Year's Day, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Juneteenth, Independence Day (July 4), Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day.
Why does KeyBank stay open later on Friday?
KeyBank stays open until 6:00 PM Friday at most branches, an hour later than the 5:00 PM close at most major US banks. This is part of KeyBank's effort to accommodate Friday paycheck deposits and end-of-week banking. The extended Friday hour does not apply to all branches - confirm with your local branch via the locator.
Is KeyBank open on Christmas Eve or New Year's Eve?
Yes typically. Christmas Eve and New Year's Eve are not federal holidays, so KeyBank branches remain open with normal Thursday hours. Some individual branches close early. Confirm with your local branch in advance if you need a late afternoon visit.
What time does KeyBank close?
KeyBank branches close at 5:00 PM Monday through Thursday, 6:00 PM Friday at most branches, and 12:00 PM Saturday. The Friday 6 PM close is an hour later than most major US banks. Sunday is closed at every branch.
Where is KeyBank located?
KeyBank operates in 15 states with the widest geographic spread of any major regional bank in this size range: Northeast (New York, Massachusetts, Connecticut, Maine, Vermont, New Hampshire), Midwest (Ohio HQ, Indiana, Michigan), Mountain West (Colorado, Utah, Idaho), Pacific Northwest (Washington, Oregon), and Alaska. The 2016 acquisition of First Niagara Bank added significant New York upstate coverage.
What is the KeyBank customer service number?
KeyBank customer service is 1-800-KEY2YOU (1-800-539-2968). The automated line is available 24/7 for account balance, transfers, bill pay, and most self-service tasks. Live representatives are available during business hours, typically Monday through Friday and limited weekend hours. Live chat support is available Monday through Friday 7 AM to midnight ET and weekends 8 AM to 9 PM ET.
Are KeyBank ATMs free?
KeyBank-branded ATMs are free for KeyBank customers. KeyBank also belongs to surcharge-free ATM networks for premium account tiers. Foreign ATM withdrawals at non-KeyBank machines may incur fees from both KeyBank and the ATM operator depending on your account type. Check your account fee schedule for details.
Does KeyBank have branches in Alaska?
Yes. KeyBank operates branches in Alaska (and Hawaii), unusual for a Cleveland-headquartered regional bank. The Alaska presence dates back to KeyBank's history before the Society Corporation merger in 1994. KeyBank is one of the few major US banks with both East Coast and Alaska coverage.
How do I find a KeyBank branch near me?
Use the KeyBank branch and ATM locator linked below at key.com/locations. The locator shows branches, ATMs, drive-thru availability, and exact hours by location. You can filter by services like notary, safe deposit, business banking, and Spanish-speaking branches.
KeyBank customer service: 1-800-539-2968 - call to confirm hours or ask questions.
Relevant articles
Last verified: May 2026 against KeyBank's official store locator and press releases.
Disclaimer: we are not connected with KeyBank or any other company. Whathours.com exists to show the working hours of good businesses worldwide.