Citizens Bank hours
Most Citizens Bank branches are open 9:00 AM to 5:00 PM Monday through Friday and 9:00 AM to 12:00 PM or 1:00 PM Saturday. Citizens branches are closed Sunday. Citizens observes all 11 federal holidays. Customer service is 1-800-922-9999, with the automated line available 24/7 and live representatives Monday through Friday 7 AM to 10 PM ET and weekends 9 AM to 6 PM ET. Stop & Shop in-store branches in parts of New England often run longer hours than standalone branches - check the Citizens Bank locator for your specific branch.
Citizens Bank is a regional bank with about 1,000 branches across 14 states plus Washington DC, headquartered in Providence Rhode Island. Founded in 1828, Citizens is one of the oldest continuously-operating banks in the United States, with the heaviest branch concentration in the Northeast and Mid-Atlantic.
This page covers Citizens Bank branch hours (typically 9:00 AM to 5:00 PM Monday through Friday and 9:00 AM to 12:00 or 1:00 PM Saturday, closed Sunday), the federal holidays Citizens closes for, the 1-800-922-9999 customer service line, and the Stop & Shop in-store branches that run different hours from standalone branches.
Two Citizens Bank specifics worth knowing. The bank operates in-store branches inside Stop & Shop grocery stores in parts of New England with longer evening and weekend hours than standalone branches. The 2022 acquisition of Investors Bancorp added meaningful New Jersey and New York branch coverage to the traditional New England footprint.
Use the Citizens locator below to confirm hours at your nearest branch.
Is Citizens Bank open today?
Citizens Bank generally follows the standard weekly schedule below. Hours can vary by location - confirm your specific store via the official locator.
Citizens Bank weekly hours
| Day | Typical hours | Notes |
|---|---|---|
| Monday | 9:00 AM - 5:00 PM | Standard weekday lobby hours. In-store Stop & Shop branches often open 10 AM and close 7 PM. |
| Tuesday | 9:00 AM - 5:00 PM | |
| Wednesday | 9:00 AM - 5:00 PM | |
| Thursday | 9:00 AM - 5:00 PM | |
| Friday | 9:00 AM - 6:00 PM | Many Citizens branches stay open until 6 PM Friday. |
| Saturday | 9:00 AM - 12:00 PM | Saturday hours vary; many branches close at 12 PM, others at 1 PM. Stop & Shop in-store branches often run longer Saturday hours, typically 9 AM to 4 PM. |
| Sunday | Closed - Closed | Citizens Bank branches are closed Sunday at every standalone location. ATMs, online banking, and the Citizens mobile app run 24/7. Some Stop & Shop in-store branches may be open Sunday - check the locator. |
Citizens Bank holiday hours
| Holiday | Date | Status | Hours | Notes |
|---|---|---|---|---|
| Memorial Day | Mon, May 25, 2026 | Closed | Federal holiday; all Citizens Bank branches closed. ATMs and online banking remain available. | |
| Juneteenth | Fri, Jun 19, 2026 | Closed | Federal holiday; all Citizens Bank branches closed. | |
| Independence Day | Sat, Jul 4, 2026 | Closed | Federal holiday; all branches closed. Digital channels remain open. | |
| Labor Day | Mon, Sep 7, 2026 | Closed | Federal holiday; all Citizens Bank branches closed. | |
| Columbus Day | Mon, Oct 12, 2026 | Closed | Federal holiday; Citizens closes Columbus Day. | |
| Halloween | Sat, Oct 31, 2026 | Open - normal hours | 9:00 AM - 12:00 PM | Not a federal holiday; regular Saturday hours. |
| Veterans Day | Wed, Nov 11, 2026 | Closed | Federal holiday; all Citizens Bank branches closed. | |
| Thanksgiving Day | Thu, Nov 26, 2026 | Closed | Federal holiday; all Citizens Bank branches closed. | |
| Black Friday | Fri, Nov 27, 2026 | Open - normal hours | 9:00 AM - 6:00 PM | Not a federal holiday; Citizens branches reopen with regular Friday hours. |
| Christmas Eve | Thu, Dec 24, 2026 | Open - varies by location | 9:00 AM - 5:00 PM | Not a federal holiday so branches remain open, though some close early. Confirm with your local branch. |
| Christmas Day | Fri, Dec 25, 2026 | Closed | Federal holiday; all Citizens Bank branches closed. | |
| New Year's Eve | Thu, Dec 31, 2026 | Open - varies by location | 9:00 AM - 5:00 PM | Not a federal holiday so branches remain open. Some close early. |
| New Year's Day | Fri, Jan 1, 2027 | Closed | Federal holiday; all Citizens Bank branches closed. | |
| MLK Day | Mon, Jan 18, 2027 | Closed | Federal holiday; all Citizens Bank branches closed. | |
| Presidents Day | Mon, Feb 15, 2027 | Closed | Federal holiday; all Citizens Bank branches closed. | |
| Easter Sunday | Sun, Apr 4, 2027 | Closed | Sundays are closed all year; Easter is no exception. |
Is Citizens Bank open on Saturday?
Citizens Bank Saturday hours vary by branch format. Standalone branches typically run 9:00 AM to 12:00 PM, with some open until 1:00 PM and a meaningful number closed Saturday entirely. Stop & Shop in-store branches in New England (Massachusetts, Connecticut, Rhode Island, New Hampshire) often run longer Saturday hours, typically 9:00 AM to 4:00 PM, since they follow the host grocery's schedule. Drive-thru lanes at standalone branches usually run longer than the lobby Saturday. Customer service via 1-800-922-9999 is open Saturday 9:00 AM to 6:00 PM ET.
Is Citizens Bank open on Sunday?
Citizens Bank standalone branches are closed Sunday at every location. ATMs operate 24/7 every Sunday. Some Stop & Shop in-store branches may be open Sunday with limited hours, typically late morning to mid-afternoon, since the grocery host is open Sunday. This varies by location and is the only Sunday in-person Citizens Bank option. Confirm by phone or via the locator. Customer service at 1-800-922-9999 is available Sunday 9:00 AM to 6:00 PM ET with live representatives, longer Sunday phone hours than most major banks. Online banking and the Citizens mobile app handle deposits, transfers, bill pay, and account questions any time.
Find a Citizens Bank store near me
Hours vary by location, so the most accurate hours for your nearest store are on the official Citizens Bank store locator. Enter your zip code or city to see the closest stores and their current hours.
Citizens Bank hours - frequently asked questions
What time does Citizens Bank open?
Most Citizens Bank standalone branches open at 9:00 AM Monday through Saturday. Stop & Shop in-store branches in New England often open 10:00 AM weekdays and 9:00 AM Saturday, following the grocery host's schedule. Citizens branches are closed Sunday at standalone locations. Use the Citizens locator to confirm the open time at your specific branch.
Is Citizens Bank open on Saturday?
Yes at most branches. Citizens Saturday hours are typically 9:00 AM to 12:00 PM, with some branches open until 1:00 PM. Stop & Shop in-store branches in New England often run longer Saturday hours, typically 9:00 AM to 4:00 PM. Some standalone branches are closed Saturday entirely - confirm via the Citizens locator.
Is Citizens Bank open on Sunday?
Citizens Bank standalone branches are closed Sunday at every location. Some Stop & Shop in-store branches in New England may be open Sunday with limited hours, but this varies. ATMs are 24/7 and the Citizens mobile app handles most transactions. Customer service at 1-800-922-9999 is available Sunday 9 AM to 6 PM ET with live representatives.
What holidays is Citizens Bank closed?
Citizens Bank closes for all 11 federal holidays: New Year's Day, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Juneteenth, Independence Day (July 4), Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day.
Is Citizens Bank the same as First Citizens Bank?
No. Citizens Bank (parent: Citizens Financial Group, Providence RI) and First Citizens Bank (parent: First Citizens BancShares, Raleigh NC) are completely different companies despite the similar name. This page covers Citizens Bank, the Northeast/Mid-Atlantic regional. There are also several small community banks named some variation of 'Citizens' that are not affiliated with either.
Is Citizens Bank open on Christmas Eve or New Year's Eve?
Yes typically. Christmas Eve and New Year's Eve are not federal holidays, so Citizens Bank branches remain open with normal Thursday hours. Some individual branches close early. Confirm with your local branch in advance if you need a late afternoon visit.
What time does Citizens Bank close?
Citizens Bank standalone branches close at 5:00 PM Monday through Thursday, 6:00 PM Friday at most branches, and 12:00 PM or 1:00 PM Saturday. Stop & Shop in-store branches typically close at 7:00 PM weekdays and 4:00 PM Saturday. Sunday is closed at standalone locations.
Where is Citizens Bank located?
Citizens Bank operates in 14 states plus Washington DC: Massachusetts, Connecticut, Rhode Island (HQ Providence), New Hampshire, Maine, Vermont, New York, New Jersey (added via 2022 Investors Bancorp acquisition), Pennsylvania, Ohio, Michigan, Delaware, Maryland, and DC. The footprint is heavily concentrated in the Northeast and Mid-Atlantic. Use the Citizens locator to find branches near you.
What is the Citizens Bank customer service number?
Citizens Bank customer service is 1-800-922-9999. Live representatives are available Monday through Friday 7 AM to 10 PM ET and weekends 9 AM to 6 PM ET (longer Sunday phone hours than most major banks). The automated line is 24/7. For account-specific questions there is also a separate line at 1-888-500-1478.
Does Citizens Bank have branches inside Stop & Shop?
Yes in parts of New England. Citizens Bank operates in-store branches inside Stop & Shop grocery stores in Massachusetts, Connecticut, Rhode Island, and New Hampshire. These branches typically run longer evening and weekend hours than standalone branches, often 10 AM to 7 PM weekdays and 9 AM to 4 PM Saturday, with some open Sunday. Filter by 'in-store' or 'supermarket branch' in the Citizens locator.
Are Citizens Bank ATMs free?
Citizens-branded ATMs are free for Citizens Bank customers. Citizens also belongs to surcharge-free ATM networks for premium account tiers. Foreign ATM withdrawals at non-Citizens machines may incur fees from both Citizens and the ATM operator depending on your account type. Check your account fee schedule for details.
How do I find a Citizens Bank branch near me?
Use the Citizens Bank branch and ATM locator linked below. The locator shows standalone branches, Stop & Shop in-store branches, ATMs, and exact hours by location. You can filter by services like notary, safe deposit, business banking, drive-thru, and Spanish-speaking branches to find the right location.
Citizens Bank customer service: 1-800-922-9999 - call to confirm hours or ask questions.
Relevant articles
Last verified: May 2026 against Citizens Bank's official store locator and press releases.
Disclaimer: we are not connected with Citizens Bank or any other company. Whathours.com exists to show the working hours of good businesses worldwide.