Amtrak hours

Amtrak's customer service phone 1-800-USA-RAIL (1-800-872-7245) accepts reservations 24 hours a day, with live agents typically available 7:00 AM to 11:00 PM ET. Major stations like NYC Moynihan Train Hall run 5:00 AM to 1:00 AM daily; smaller stations are unstaffed. Trains operate every US holiday including Thanksgiving and Christmas Day, with reduced or weekend-schedule timetables and reservation requirements during peak holiday windows.

Amtrak is the US national passenger rail operator with around 500 stations across 46 states, running long-distance routes, the Northeast Corridor, and state-supported regional services like Pacific Surfliner, Capitol Corridor, and Cascades.

The questions readers actually ask: what are the hours for 1-800-USA-RAIL, what time does the ticket office open at NYC Penn Station or Chicago Union Station, does Amtrak run on Thanksgiving and Christmas Day, and how holiday-period reservations work.

One thing to know: Amtrak runs through every US holiday including Thanksgiving Day and Christmas Day, with most routes shifting to a weekend or holiday timetable on those dates. Reservations are required on some normally unreserved trains during the Thanksgiving and Christmas travel windows. Major staffed stations like New York Moynihan Train Hall run 5:00 AM to 1:00 AM daily, while many smaller stations are unstaffed with Quik-Trak ticket kiosks only.

Use the locator below to find your specific Amtrak station hours and ticket-office services.

Is Amtrak open today?

Amtrak generally follows the standard weekly schedule below. Hours can vary by location - confirm your specific store via the official locator.

Amtrak weekly hours

Amtrak holiday hours

Is Amtrak open on Saturday?

Saturday is the second-busiest Amtrak travel day after Friday on most routes, with weekend or holiday timetables in effect on state-supported corridor services like Capitol Corridor and Pacific Surfliner. The Northeast Corridor (Acela and Northeast Regional) runs frequent Saturday service. Customer service phone 1-800-USA-RAIL stays staffed on Saturdays - usually with the same 7:00 AM to 11:00 PM ET live-agent window. Major stations open as usual; small unstaffed stations remain unstaffed.

Is Amtrak open on Sunday?

Sunday is one of the busier travel days on Amtrak, particularly on the Northeast Corridor where return-trip business and family travel concentrates. Most state-supported routes run weekend timetables on Sunday, which can mean fewer trains on regional services like Cascades, Pacific Surfliner, Capitol Corridor, and Wolverine. Long-distance trains run on the same daily schedule every day of the week. Phone reservations stay open Sunday.

Find a Amtrak store near me

Hours vary by location, so the most accurate hours for your nearest store are on the official Amtrak store locator. Enter your zip code or city to see the closest stores and their current hours.

Amtrak hours - frequently asked questions

What are the hours for 1-800-USA-RAIL?

Amtrak's reservations and customer service line 1-800-USA-RAIL (1-800-872-7245) takes phone-tree reservations 24 hours a day, seven days a week. Live agent assistance is generally available 7:00 AM to 11:00 PM Eastern Time. TTY users can dial 711 for the Telecommunications Relay Service.

Does Amtrak run on Thanksgiving Day?

Yes. Amtrak operates on Thanksgiving Day, with most routes shifting to a holiday or weekend timetable. Reservations are required on many normally unreserved trains during the Thanksgiving travel window (Wednesday before through Monday after). Tickets sell out fast, so book several weeks in advance.

Does Amtrak run on Christmas Day?

Yes, Amtrak runs on Christmas Day with a reduced holiday schedule. Some routes operate fewer trains than normal, and a small number of long-distance routes may have specific schedule changes. Check your route on Amtrak.com or call 1-800-USA-RAIL to confirm Christmas Day departures for your travel dates.

What time does the ticket office open at NYC Penn Station / Moynihan Train Hall?

Amtrak's main NYC operations are at Moynihan Train Hall at 421 8th Avenue, open daily from 5:00 AM to 1:00 AM. Between 1:00 AM and 5:00 AM, Amtrak operations shift to the original Penn Station building across the street, including baggage and Red Cap services.

Are Amtrak stations open on Sunday?

Yes. Amtrak stations operate seven days a week, including Sundays. Hours and staffing vary by station - major hubs like NYC Moynihan, Chicago Union, DC Union, and Philadelphia 30th Street keep long daily hours; smaller stations may be unstaffed with only Quik-Trak ticket kiosks.

What time does Amtrak open today?

Amtrak's customer service phone 1-800-USA-RAIL accepts reservations 24/7. Station hours depend on the specific station - the locator above lets you confirm hours for your departure or destination. Major staffed stations typically open between 5:00 AM and 7:00 AM and close between 10:00 PM and 1:00 AM.

Are reservations required on Amtrak holiday trains?

On most holiday peak windows - Thanksgiving (Wed before to Mon after), Christmas, and New Year's - Amtrak requires reservations on trains that are normally unreserved. The Northeast Corridor typically requires reservations year-round; the change applies mostly to state-supported corridor services.

What is the Amtrak customer service phone number?

Amtrak's main number is 1-800-USA-RAIL (1-800-872-7245). For Amtrak Cascades (Pacific Northwest), call 1-800-872-7245. For Pacific Surfliner (Southern California), call 1-800-872-7245 or visit pacificsurfliner.com. For Customer Relations after travel, see Amtrak's contact page for the dedicated email.

Are smaller Amtrak stations always staffed?

No. Many smaller stations are unstaffed and rely on Quik-Trak ticket kiosks for self-service ticket pickup, or require customers to buy in advance through Amtrak.com or by phone. Conductors collect tickets and help boarding passengers at unstaffed stations.

What's the difference between Amtrak Acela and Northeast Regional hours?

Both run on the Northeast Corridor (Boston-NYC-Philadelphia-DC) seven days a week. Acela is the higher-speed premium service with reserved seating only; Northeast Regional offers more frequent departures at lower fares. Both operate Christmas Day and Thanksgiving on a holiday timetable.

Does Amtrak run 24 hours?

Train service does not stop overnight - long-distance trains like the Lake Shore Limited, Coast Starlight, and Empire Builder run continuously through the night across multiple time zones. Local commuter services and shorter-corridor trains pause overnight. Phone reservations and most major-city stations stay accessible around the clock or close only briefly overnight.

Where is the nearest Amtrak station?

Use the locator below or visit amtrak.com/stations to find your nearest Amtrak station, including current hours, ticket-office availability, baggage and Red Cap services, parking, and accessibility features.

Amtrak customer service: 1-800-872-7245 - call to confirm hours or ask questions.

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Last verified: May 2026 against Amtrak's official store locator and press releases.

Disclaimer: we are not connected with Amtrak or any other company. Whathours.com exists to show the working hours of good businesses worldwide.